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Shipping Policy

Company Shipping Policy

Shipping Policy for Pearl of Africa.

At Pearl of Africa, we strive to provide our customers with the best possible shipping experience. Our policies are designed to ensure that you receive your orders in a timely and safe manner. Please read our shipping policy below:

Processing Time:

All orders will be processed within 1-2 business days from the time of purchase. This includes the time it takes to pick, pack, and prepare your order for shipment.

Shipping Time:

The shipping time will vary depending on your location and the shipping method you choose during checkout. We offer the following shipping options:

Standard Shipping: Delivery within 7-14 business days.

Express Shipping: Delivery within 3-5 business days.

Please note that shipping times are estimates and may vary due to factors outside of our control such as weather, customs, or carrier delays.

Shipping Rates:

Shipping rates will be calculated at checkout based on the shipping address and the selected shipping method. 

International Shipping:

We ship worldwide and offer international shipping options at checkout. Please note that international shipping rates may vary based on the destination country and the shipping method chosen.

Customs and Duties:

Please be aware that customs and duties may be charged by your country for international shipments. These charges are the responsibility of the recipient and are not included in the shipping fees paid to Pearl of Africa.

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package by clicking on the tracking number provided in the email or by logging in to your Pearl of Africa account.

Lost or Stolen Packages:

Pearl of Africa is not responsible for any lost or stolen packages. If your package is lost or stolen, please contact the carrier to file a claim. We will assist you in any way we can to resolve the issue.

Returns and Exchanges:

Please see our Returns and Exchanges Policy for information on how to return or exchange items.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at (+256) 707 269 152 / (+256) 755 058 700 or send an email to inquiries@pearlfafricafarmug.com.

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